Return Policy

We want you to love every saree you buy from Sumangali Silks. If something is not right, we offer easy returns within 7 days of delivery on eligible products, subject to the conditions below.

1. Eligibility for Return

A product can be returned if:

• The return request is raised within 7 days from the date of delivery.
• The product is unused, unwashed, unaltered and not stitched or draped.
• All original tags, labels, silk mark (if applicable), blouse piece and packaging are intact.
• The product is free from perfume, stains, makeup marks or any damage caused after delivery.

2. Products Not Eligible for Return

• Sarees where fall, pico, blouse stitching or any customisation has been done.
• Products bought during clearance or final sale, where marked as non-returnable.
• Accessories, innerwear, petticoats and jewellery, for hygiene reasons.
• Products with minor weave, colour or motif variations, which are natural in handloom and silk products.
• Colour differences caused by screen or lighting settings.

3. Damaged, Defective or Wrong Product

• If you receive a damaged, defective or wrong product, please inform us within 48 hours of delivery.
• Share your order number along with clear photos and an unboxing video recorded while opening the parcel.
• After verification, we will arrange a free replacement or a full refund. You will not be charged for return shipping in such cases.

4. How to Raise a Return Request

1. Contact us by phone, email or through our Contact page with your order number and reason for return.
2. Our team will review your request and share return instructions within 48 hours.
3. Pack the product securely in its original packaging with all tags and the invoice.
4. Hand it over to our courier partner for pickup, or ship it to the address we provide if pickup is not available at your pincode.

5. Quality Check

Every returned product goes through a quality check once it reaches us. If the product does not meet the return conditions, the return will be rejected and the product will be shipped back to you.

6. Refunds

• Once the return passes quality check, the refund is initiated within 7 working days.
• Online payments – refunded to the original payment method (UPI, card, net banking or wallet). Your bank may take an additional 5–7 working days to credit the amount.
• Cash on Delivery orders – refunded to your bank account or UPI ID. We will request these details from you when your return is approved.
• Shipping charges and COD charges, if any, are non-refundable except for damaged, defective or wrong products.
• If a coupon was used, the refund is calculated on the amount actually paid.

7. Exchanges

Exchanges are subject to stock availability. If the product you want is not available, we will process a refund instead. For a different product, you can return the original item and place a new order.

8. Order Cancellation

• You can cancel your order before it is shipped by contacting us. Prepaid orders cancelled before dispatch are refunded in full.
• Orders cannot be cancelled once they have been shipped. You may refuse delivery or raise a return request after delivery, subject to this policy.
• We may cancel an order due to stock unavailability, pricing errors or an unserviceable address. In such cases, any amount paid is refunded in full.

9. Refused or Undelivered COD Orders

Repeatedly refusing COD orders without a valid reason may lead to COD being disabled for your account. If a prepaid parcel is returned to us because the address was incorrect or delivery was refused, we refund the product amount after deducting shipping charges already incurred, once the parcel is received back in saleable condition.

10. Return Shipping

• For a change-of-mind return, return shipping is borne by you unless we arrange a prepaid pickup and state otherwise.
• For a damaged, defective or wrong product verified by us, return shipping is free.
• Please do not send a return without a request number. Unsolicited parcels may be refused.

11. Partial Orders and Gifts

If your order has more than one product, you may return an eligible item on its own. The refund covers only that item. Gift orders can be returned by the recipient under the same conditions. Refunds for prepaid gift orders go back to the original payment method used by the buyer.

12. Blouse, Fall and Pico

Silk sarees are sold as fabric lengths unless the product page says otherwise. Fall, pico and blouse stitching done after delivery count as alterations, and the saree is then not eligible for a change-of-mind return. A blouse piece supplied with the saree must be returned unused with the saree.