Privacy Policy

Sumangali Silks ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using this website you agree to the practices described here.

1. Information We Collect

We collect only the information needed to process your orders and serve you better:

• Account details – your name, email address, mobile number and password (stored in encrypted form) when you register.
• Order and delivery details – billing and shipping address, city, state, pincode and any delivery notes you provide.
• Payment information – online payments are processed securely by Razorpay. We do not store your card number, CVV, UPI PIN or net-banking password on our servers. We only receive a payment reference and status.
• Communication – messages you send through the contact form, email or phone.
• Technical data – IP address, browser type, device information and pages visited, collected automatically through cookies and server logs.

2. How We Use Your Information

• To process, confirm, ship and deliver your orders, including Cash on Delivery orders.
• To process returns, exchanges and refunds.
• To send order updates, invoices and responses to your queries.
• To maintain your account, wishlist, cart and saved addresses.
• To prevent fraud, misuse of coupons and unauthorised access.
• To improve our website, product range and customer service.
• To send offers or updates, only where you have agreed to receive them. You can opt out at any time.

3. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Payment gateway (Razorpay) to complete online payments.
• Courier and logistics partners to deliver your order – limited to your name, address and phone number.
• Government or law enforcement authorities when required by law, court order or legal process.

4. Cookies

We use cookies to keep you signed in, remember your cart and wishlist, and understand how the website is used. You can disable cookies in your browser settings, but some features such as the cart and checkout may not work correctly.

5. Data Security

We use HTTPS encryption, secure password hashing and restricted access to protect your information. While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your account and order information for as long as your account is active and as required for accounting, tax and legal purposes under Indian law. You may request deletion of your account at any time.

7. Your Rights

• Access and update your profile and addresses from My Account.
• Request a copy, correction or deletion of your personal data.
• Withdraw consent for promotional communication.

To exercise these rights, contact our Grievance Officer using the details below.

8. Children's Privacy

This website is intended for users aged 18 and above. We do not knowingly collect personal information from children. Minors may use the website only under the supervision of a parent or guardian.

9. Third-Party Links

Our website may contain links to social media and other websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

10. Grievance Officer

If you have a complaint about how we handle personal data, write to our Grievance Officer at info@sumangali.com or call (800) 060-0730 . Please include your name, order number (if any) and a short description of the issue. We aim to acknowledge complaints within 48 hours and resolve them within 30 days, in line with applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

11. Marketing and Messages

Order confirmations, shipping updates and invoices are service messages and are sent even if you have opted out of offers. Promotional SMS, email or WhatsApp messages are sent only where you have agreed. You can opt out from the message itself or by contacting us. Opting out does not affect transactional messages about an order you have placed.

12. Service Providers

We may use trusted providers for website hosting, email and SMS delivery, analytics and customer support. They may process personal data only to perform those services for us and are expected to keep it confidential and secure.

13. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date. Continued use of the website means you accept the updated policy.